We accept returns of unopened items within 14 days of delivery. Faulty, damaged or unusable items will be fully refunded and we will be responsible for all the postage costs in the process. If the return request was not due to a fault on our behalf, then we may only refund the product(s) costs excluding the shipping costs.
If you need to return an order, please send us an email to firstname.lastname@example.org with your details and order number.
All orders are shipped from Docterskampstraat 2A, 5222 AM, ‘S-Hertogenbosch The Netherlands.
Orders that are made before 5 PM on weekdays are usually processed and shipped on the next working day and take between 2-4 business days to be delivered.
All orders made in the Netherlands, Germany, Belgium, France, Denmark, and Spain are shipped via DHL.
Orders from other countries will be processed after contacting the customer.
Money Back Guarantee
Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance or the return of an order may be a result of one of the following:
- Goods must be returned in a “saleable condition”
- A “saleable condition” will be determined by us
- We are unable to refund any shipping charges for returned goods under this clause (unless if the order was damaged or unusable, then you will get a full refund for your order)
Order Acceptance Policy
Order acceptance and the completion of the contract between you and us will take place on the despatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions
If there are any problems with your order, you will be contacted by Darussalam.nl.